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1. J&T Express provide free Pick up Service (without additional fees, minimum weight and number). Free pick up service available with call 24-hour call center 023 918 918 to order
2. You can easily find out the shipping tariff, and check the nearest drop point (branch office) to your location through the application and website.
3. The facilities trace & tracking system will make you easier to track your packages' location during the shipping process.
4. J&T Express Drop points operate every day (including weekends, and National Holidays)
J&T Express has been spread out and covered all over Cambodia, you can directly visit the nearest drop point from your location or use a free pick-up service via J&T Call Center.
For non-corporate customers, the payments should be in cash when sending the package through drop point or picked up by J&T Express sprinter.
For corporate customers, the payment system can be made with special terms and conditions.
You can check J&T Express waybill number on J&T Express website www.jtexpress.com.kh or mobile application.
Waybill numbers will be given directly by J&T Express when the package is sent via drop point or got picked up by sprinter.
For proceed the claim, you can contact J&T Express call center 023 918 918. Then you can take the claim form at the nearest drop point and complete all the needed requirements.
You can tell the J&T Express drop point admin that you want to insure your shipment goods. Then, J&T Express will calculate your package insurance costs with a calculation 0.2% from the price of the invoice.
If you have made an insurance payment and completed all claim documents, then J&T Express will make a claim payment accordancing with the value of the goods, with maximum KHR 1,140,210,200
If you do not use shipping insurance, the claim will be paid 10 times of shipping rates, with maximum KHR 288000.
For customers who intentionally send prohibited items or dangerous goods, according to Pasal 47 UU No. 38 Th. 2009, the customer will be sentenced to a maximum jail sentence of 5 (five) years or a maximum fine of Rp. 1,000,000,000 (One Billion Rupiah) and the delivery service provider (J&T Express) cannot be held liable for the incident.
You can contact our 24-hour customer service at 023 918 918.
Regular / EZ: shipping service throughout Cambodia with an estimated delivery time of 2-3 working days, depend on the delivery destination.
For a replacement address when the package has been sent, you can immediately contact the J&T Express call center at 021-8066-1888 for further assistance.
(Length x Width x Height) X 1 Kg / 6000
For liquid goods delivery can only be done through landline routes. For now J&T Express has not served liquid shipping across the islands.
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If the sender attaches a shipping label from e-commerce platfrorm,
Make sure is attached to a flat surface, not folded and not bubbling
The box needs to be sealed by duct tape,
Make "#" form,
Make sure the duct tape is sealed tightly and not bubbling
Every goods must have an outer packaging or commercial packaging,
Cover goods by using bubble wrap, use at least three to five layers of bubble wrap depends on he fragility of he package,
Sealed the box by using duct tape tightly to avoid shocks that can cause damages
Size of the package must be bigger than J&T Express electronik receipt (25 cm x 15 cm)
Make sure the goods are packed by using cardboard box,
Cover the goods by using bubble wrap,use at least three to five layers of bubble wrap depends on the fragility of the package,
Use PE foam on each side of the box for a shock absorber,
Make sure the size of the goods is appropriate with the box
Every goods must have an outer packaging or commercial packaging,
Cover goods by using bubble wrap,
Use PE foam on each side of the box for a shock absorber,
Make sure the size of the goods is appropriate with the box
Fireworks
Ammunition/cartridges
Airbag inflators
TNT compositions
Flares
Aerosol
Gas Cylinder (filled)
Silicon
Fire Stop
Nail Polish
Gas CO2
Glue
Parfume
Paint Cans
Oil
Sanpoly
Toner
Gasoline gauge
Alkali metals
Alumunium phosephide
Carbon
camphor
oily fabrics
Organic peroxides
Oxidizing substances
Pesticide
Toner Powder
Insecticide
Radioactive materials
Corrosive Liquids
Crust cleaning liquid
Battery
Empty Tank
Emergency Battery
Laptop Battery
Power Bank
Dry Accu
Laptop
Insecticide
Zippo
Digital Scale
Mic
Dinamo
Cylinder head
Magnet
Lithium Battery
Fireworks
Ammunition/cartridges
Airbag inflators
TNT compositions
Flares
Aerosol
Gas Cylinder (filled)
Silicon
Fire Stop
Nail Polish
Gas CO2
Glue
Parfume
Paint Cans
Oil
Sanpoly
Toner
Gasoline gauge
Alkali metals
Alumunium phosephide
Carbon
camphor
oily fabrics
Organic peroxides
Oxidizing substances
Pesticide
Toner Powder
Insecticide
Radioactive materials
Corrosive Liquids
Crust cleaning liquid
Battery
Empty Tank
Emergency Battery
Laptop Battery
Power Bank
Dry Accu
Laptop
Insecticide
Zippo
Digital Scale
Mic
Dinamo
Cylinder head
Magnet
Lithium Battery
All kinds of ammunitions, firearms, bullets, grenades, bombs, etc
Easily explosive materials like explosive materials & detonator, gunpowder, firecrackers, etc
All kinds of flammable material, including liquid, gas and solid chemistry. Like gasoline, kerosene, alcohol, varnish, diesel fuel, aerosol/ spray tube, lighters, gas holder, phosphorus, sulfur, matches, etc
All kinds of narcotic drugs like, opium (including flowers, sprout and opium leaf), morn, cocaine, heroin, marijuana, methamphetamine, ephedrine, and other related products
All kinds of corrosive materials like sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticide, hydrogen peroxide, and other hazardous chemicals
Various types of radioactive elements and its depository like uranium, cobalt, radium and plutonium
Goods that endanger national security and stability of publication for social and political like, propaganda materials and its printing materials etc
Variuos goods that can harm health, like animal bones or other limbs, animal organs, unproccesed animal skins, and animal bones without or before safely process
Goods that are prohibited to be circulated according to laws and regulation of country like, document, state secret information, currency, counterfeit money, all kinds of securities paper, replica weapons, sharp weapon, art goods, rare animals and finished product
Goods with inappropriate packaging, which can endanger, caused pollution, or goods that can pollute partial or total part of other shipment
All kinds of ammunitions, firearms, bullets, grenades, bombs, etc
Easily explosive materials like explosive materials & detonator, gunpowder, firecrackers, etc
All kinds of flammable material, including liquid, gas and solid chemistry. Like gasoline, kerosene, alcohol, varnish, diesel fuel, aerosol/ spray tube, lighters, gas holder, phosphorus, sulfur, matches, etc
All kinds of narcotic drugs like, opium (including flowers, sprout and opium leaf), morn, cocaine, heroin, marijuana, methamphetamine, ephedrine, and other related products
All kinds of corrosive materials like sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticide, hydrogen peroxide, and other hazardous chemicals
Various types of radioactive elements and its depository like uranium, cobalt, radium and plutonium
Goods that endanger national security and stability of publication for social and political like, propaganda materials and its printing materials etc
Variuos goods that can harm health, like animal bones or other limbs, animal organs, unproccesed animal skins, and animal bones without or before safely process
Goods that are prohibited to be circulated according to laws and regulation of country like, document, state secret information, currency, counterfeit money, all kinds of securities paper, replica weapons, sharp weapon, art goods, rare animals and finished product
Goods with inappropriate packaging, which can endanger, caused pollution, or goods that can pollute partial or total part of other shipment
Terms of Delivery Service
The sender must pack the package properly to protect package content during transportation. If a loss arises due to improper packaging, the loss is the responsibility of the sender.
The weight used as a reference in billing is original weight or dimensional weight which has greater value. If there is a weight addition caused by the additional packaging process carried out by J&T Express, then the billing reference is weight after repackaging.
The sender must notify clearly and correctly the contents and value of the package. Incorrect information regarding this matter is entirely the responsibility of the sender.
J&T Express prohibits the delivery of items such as bodies or it parts, live or dead animals, drugs, weapons, ammunition, other combustible materials, high-value art items, securities, money, precious metals, high-value jewelry or the like and items prohibited by applicable law in Cambodia.
J&T Express has the right but is not obliged to inspect package contents to ensure that the goods sent do not violate applicable laws. If without the knowledge of J&T Express, the sender sends items that are prohibited in point 4, the sender hereby releases J&T Express from all damage or other costs and at the demands of any party.
In the shipping process, J&T Express does not guarantee that the entire process will proceed smoothly and properly, caused by events that may arise beyond the ability of J&T Express in the area through which J&T Express transportation passes.
The sender is responsible for protecting the package with adequate insurance and bearing the applicable premium costs. Compensation for goods insured is in accordance with the insurance provisions that apply to J&T Express. If the sender does not use insurance, the payment of the replacement cost for the lost or damaged items, the maximum is 10 x (ten times) the shipping cost or the lowest value of the goods taken, the maximum of replacement value is KHR 288000. Especially for document shipments, the maximum reimbursement value is 28800 KHR. If the sender use insurance, the payment of the replacement cost for the lost or damaged items, the maximum of replacement value is KHR 1,140,210,200. Especially for document shipments, the maximum reimbursement value is KHR 576,600.
J&T Express will not provide compensation to the sender as a result of events or things that are beyond the control ability of J&T Express or damage due to natural disasters (Force Majeure).
If there is no complaint from the recipient when the package is delivered, then the package is deemed to have been received properly and correctly.
Complaints / claims for loss or damage must be submitted by the sender (not the recipient) no later than 3 (three) days from the receipt of the item along with the related documents.
In addition to the agreement or terms and conditions written on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge of J&T Express authorized.
When submitting goods to J&T Express, the sender is deemed to have read and agreed to all the terms and conditions of delivery stated in this receipt without any coercion from any party, and free J&T Express from all claims or forms of compensation.
Terms and Conditions
Effective Date : August, 2019
These terms and conditions outline the rules and regulations for the use of PT Global Jet Express's (J&T) Website, located at http://jtweb.yssoft.cn.
By accessing this website we assume you accept these terms and conditions. Do not continue to use J&T Website if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Indonesia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing J&T Website, you agreed to use cookies in agreement with the PT Global Jet Express's Cookies Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, PT Global Jet Express and/or its licensors own the intellectual property rights for all material on J&T Website. All intellectual property rights are reserved. You may access this from J&T Website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from J&T Website
Sell, rent or sub-license material from J&T Website
Reproduce, duplicate or copy material from J&T Website
Redistribute content from J&T Website
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. PT Global Jet Express does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of PT Global Jet Express,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, PT Global Jet Express shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
PT Global Jet Express reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant PT Global Jet Express a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PT Global Jet Express; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to PT Global Jet Express. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of PT Global Jet Express's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Privacy Policy
Effective date : August, 2019
PT.Global Jet Express ("us", "we", or "our") operates the J&T Express Website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Usage Data
When you access the Service by or through a personal computer or mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data")
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
PT.Global Jet Express uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Cambodia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Cambodia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
PT.Global Jet Express will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
PT.Global Jet Express may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of PT.Global Jet Express
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. This becomes invalid, insofar as the liability can be proven due to negligence, unilateral action or neglect of the designated service provider and / or third party.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose based on the 2016/679 about General Data Protection (EU) Regulations and applicable laws and codes of ethics in Cambodia.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Cookies Policy
Effective date : August, 2019
This is the Cookie Policy for J&T Express Website, accessible from http://jtweb.yssoft.cn
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How we use cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
1. Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
2. Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
3. Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
4. Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Contact Us
However if you are still looking for more information then you can contact us through one of our preferred contact feature on our website
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